Frequently Asked Questions
Do you offer delivery, and how much does it cost?
Yes. Every order placed through HB Select Furnishings includes free shipping within the continental United States.
Smaller products are generally delivered by parcel carriers such as UPS, FedEx, or USPS. Furniture and oversized merchandise are delivered by professional freight or furniture-delivery partners.
Depending on the product, carrier, and delivery location, oversized-item delivery may include curbside or threshold service. Assembly, installation, and in-home setup are not included unless specifically stated otherwise.
Will I be charged sales tax?
Sales tax is calculated during checkout based on the shipping address and applicable state and local tax requirements.
The amount shown at checkout is the sales tax that applies to your order based on the information provided.
How can I check the status of my order?
You may request an order update at any time by emailing us or contacting us through the chat feature on our website.
For small-parcel orders, tracking information will be emailed to you once it becomes available.
Furniture and oversized orders may be transported through freight or specialized delivery networks. Tracking for these orders may be limited while the merchandise is in transit. When applicable, the delivery carrier may contact you directly to arrange or confirm delivery.
For assistance with an order, please contact us at info@hbselectfurnishings.com and include your name and order number.
What should I do if my merchandise arrives damaged, defective, incomplete, or incorrect?
Please inspect your order carefully as soon as it is delivered.
Any shipping damage, manufacturing defects, missing parts, incorrect merchandise, or products materially different from what was ordered must be reported within 48 hours of the documented delivery date and time.
To submit a claim, email info@hbselectfurnishings.com and include:
- Your full name
- Your order number
- A detailed description of the issue
- Clear photographs showing the problem
- Photographs of the packaging, when applicable
If visible damage is noticed at delivery, please note it with the delivery driver whenever possible and keep all packaging materials until the claim has been reviewed.
Approved claims may be resolved through replacement parts, repair assistance, replacement merchandise, store credit, partial reimbursement, a refund when appropriate, or another reasonable remedy determined by HB Select Furnishings.
Damage caused after delivery through improper handling, customer transportation, installation, assembly, misuse, or modification is not considered shipping damage or a manufacturing defect.
For complete details, please review our Returns, Refunds & Claims Policy.
What happens if an item is backordered?
A backorder occurs when a product is temporarily unavailable or requires additional time before it can be shipped.
Although we work to keep product availability as accurate as possible, inventory can change quickly. If an item becomes unavailable after your order is placed, we will contact you with the available information and discuss the next steps.
Depending on the circumstances, options may include waiting for the item to become available, selecting an alternative product, or another appropriate resolution.
How long will my order take to arrive?
Delivery times vary by product availability, location, and shipping method.
- Small-parcel orders: Typically delivered within 4–7 business days.
- Furniture and oversized orders: Most arrive within 1–3 weeks.
Certain products, custom orders, remote delivery locations, or temporary inventory delays may require additional time.
Can I cancel or change my order after it has been placed?
Orders begin processing shortly after they are submitted. Because furniture orders require specialized processing, shipping, and inventory coordination, cancellations and changes cannot be guaranteed once an order has been placed.
Please contact us as soon as possible if you believe an error was made. All purchases are subject to our Returns, Refunds & Claims Policy.
Do you offer assembly or installation?
No. Unless specifically stated on the product page or confirmed in writing, delivery does not include furniture assembly, installation, mounting, room placement, or removal of existing furniture.
Do you offer customer pickup?
Customer pickup may be available for select orders by appointment. If pickup is available for your order, our team will contact you with scheduling instructions.
A valid government-issued photo ID matching the name on the order may be required at pickup.
How can I contact HB Select Furnishings?
Our team is happy to help with product questions, delivery estimates, order updates, and claims.
HB Select Furnishings
Email: info@hbselectfurnishings.com