FAQ

Do you offer delivery? If so, how much does it cost?

Yes, we have delivery options.   Our delivery for large items is restricted to El Paso, Texas. 

Will I be charged sales tax? 

         Sales tax will be charged based on your delivery address.  All deliveries in            Texas will require us to charge sales tax of 8.25% 

How can I check the status of a purchase? 

         You can requested an updated status at any time through email or our chat button on our website.  For Express items you will receive a tracking code within 72 business hours.  

What if my merchandise arrives damaged? 

You have one (5) day to report any damages or defects to our Customer Care department. We are not responsible for damages that occur as a result of customers moving or assembling products. We will require clear photographs to arrange appropriate services. For minor damages,  HB Select Furnishings will provide a repair service.

If you don't plan on using your item immediately, we recommend that you inspect all of your items fully to ensure there is no damage since all damages must be reported to us within 24 hours of delivery.  Contact: info@hbselectfurnishings.com 

What about backorders? 

A backorder occurs when there is a delay in a product arriving to our warehouse, thus delaying the delivery. We try to minimize these occurrences as much as possible, but backorders do occur.