Our Commitment to You
At HB Select Furnishings, we want you to shop with confidence. We take pride in offering quality furniture and home furnishings, and we're committed to providing excellent service before, during, and after your purchase.
Because furniture orders require specialized processing, shipping, and inventory management, our return policy differs from that of many traditional retail stores. We encourage all customers to review this policy before placing an order.
If your order arrives damaged, defective, incomplete, incorrect, or materially different from what you ordered, we're here to help. This policy explains how to report an issue, how claims are reviewed, and the remedies that may be available.
By placing an order with HB Select Furnishings LLC ("HB Select Furnishings," "Company," "we," "our," or "us"), you acknowledge that you have read and agree to the terms outlined in this policy.
1. Final Sale Policy
All purchases made through HB Select Furnishings are considered final once an order has been placed and processed.
Returns, cancellations, refunds, exchanges, or credits are not available simply because you:
- Changed your mind
- Ordered the wrong item
- No longer want the product
- Prefer a different color, finish, style, or size
- Made incorrect measurements
- Experienced buyer's remorse
- Are dissatisfied for reasons unrelated to shipping damage, manufacturing defects, or a material difference from the product description
If your order arrives damaged, defective, incorrect, or materially different from the product purchased, please follow the claims process described below.
HB Select Furnishings reserves the right to determine whether a reported issue qualifies under this policy.
2. Inspect Your Order Upon Delivery
Please inspect your order carefully as soon as it is delivered.
Any claims involving:
- Shipping damage
- Manufacturing defects
- Missing parts
- Incorrect merchandise
- Products materially different from their advertised description
must be reported within 48 hours of the documented delivery date and time.
Claims submitted after the 48-hour reporting period may be denied.
3. How to Submit a Claim
To begin a claim, please email:
Please include:
- Your full name
- Order number
- Delivery address
- A detailed description of the issue
- Clear photographs showing the problem
- Photographs of the packaging when applicable
- Any additional documentation reasonably requested during the review process
Providing complete and accurate information allows us to review your claim as efficiently as possible. Claims lacking sufficient documentation may be delayed or denied.
4. Claim Review Process
Every claim is reviewed individually by our team.
Depending on the nature of the issue, we may request additional photographs, measurements, packaging materials, inspection reports, or other documentation needed to complete our review.
Submitting a claim does not automatically guarantee approval.
Each claim is evaluated based on the information provided, available evidence, the circumstances surrounding the reported issue, and any applicable supplier or shipping requirements.
HB Select Furnishings reserves the right to determine whether a claim qualifies for repair, replacement, exchange, store credit, refund, or any other remedy available under this policy.
All claim determinations made by the Company are final.
5. Refunds & Claim Resolution
If a claim is approved, HB Select Furnishings will determine the most appropriate resolution based on the specific circumstances.
Approved claims may be resolved through one or more of the following:
- Replacement parts
- Product repair
- Replacement merchandise
- Store credit
- Partial reimbursement
- Refund to the original payment method, when appropriate
The remedy provided will be determined by HB Select Furnishings based on the nature of the approved claim.
Questions regarding approved claims may be directed to:
6. Sale & Clearance Merchandise
Products purchased during promotional events or at discounted, clearance, liquidation, closeout, or sale pricing are generally considered non-refundable.
Unless otherwise required by applicable law, these items are not eligible for returns or refunds based on customer preference.
If a discounted item arrives with verified shipping damage, a manufacturing defect, or another qualifying issue covered under this policy, HB Select Furnishings may, at its discretion, provide repair assistance, replacement merchandise, store credit, partial reimbursement, or another appropriate remedy.
Purchasing a sale item does not guarantee eligibility for a refund.
7. Exchanges
Exchanges are not routinely offered.
However, products determined to have arrived with verified shipping damage or manufacturing defects that cannot reasonably be repaired may qualify for replacement or exchange consideration.
Customers requesting an exchange must submit the documentation described in Section 3.
HB Select Furnishings will determine whether:
- The reported issue qualifies as a manufacturing defect
- The damage occurred during shipping
- Repair is practical
- Replacement inventory is available
- An exchange is the most appropriate resolution
Claims submitted after the required reporting period may be denied.
8. Authorized Returns
No merchandise may be returned without prior written authorization from HB Select Furnishings.
Unauthorized returns may be refused, returned to the sender, or otherwise handled without credit, refund, reimbursement, or exchange.
If a return is approved, we will provide detailed return instructions.
HB Select Furnishings reserves the right to provide alternative return instructions whenever appropriate.
9. Return Shipping Responsibilities
Unless otherwise agreed to in writing, customers are responsible for all costs associated with authorized returns, including but not limited to:
- Packaging materials
- Shipping charges
- Freight costs
- Insurance
- Customs duties and taxes
- Handling fees
- Delivery surcharges
Original shipping charges are non-refundable.
HB Select Furnishings is not responsible for return shipping expenses unless expressly authorized in writing.
10. Shipping Requirements for Authorized Returns
Authorized returns must be shipped using a reputable carrier that provides shipment tracking and delivery confirmation.
Return shipments should also be insured for the full replacement value of the merchandise being returned.
Customers assume responsibility for any loss, theft, damage, delay, or misdelivery that occurs while merchandise is being returned.
HB Select Furnishings is not responsible for returned merchandise lost or damaged by third-party shipping carriers.
We recommend keeping all shipping receipts, tracking numbers, and insurance documentation until the return has been fully processed.
11. Processing Times
Every claim is unique, and processing times may vary depending on factors including:
- Product availability
- Manufacturer or supplier response times
- Shipping carrier investigations
- Claim complexity
- Availability of replacement inventory
While we work to resolve claims as promptly as possible, no specific resolution timeline can be guaranteed.
If a replacement product is approved, additional shipping and transit time may apply.
12. Reservation of Rights
HB Select Furnishings reserves the right to modify, amend, suspend, or discontinue this policy at any time without prior notice.
We also reserve the right to deny any claim that appears fraudulent, misleading, incomplete, unsupported by sufficient documentation, inconsistent with the available evidence, or otherwise outside the scope of this policy.
Nothing contained in this policy shall limit any rights or remedies available to HB Select Furnishings under applicable law.
By placing an order with HB Select Furnishings LLC, you acknowledge that you have read, understood, and agreed to this Returns, Refunds & Claims Policy.